Waterford Hotel Group Wins Prestigious Marriott Awards Across Mississippi and Connecticut Properties in 2026

SEO Title: Waterford Hotel Group Wins Marriott Hospitality Awards 2026
Meta Description: Waterford Hotel Group achieves top Marriott honors, including Hotel of the Year for Sheraton Flowood and the Mustang Award for Sheraton Hartford.
Slug: waterford-hotel-group-marriott-hospitality-awards-2026
Standfirst: Waterford Hotel Group has secured top recognition across its Marriott-branded portfolio, highlighting operational achievements in regional U.S. markets. Key awards include the Chairman’s Award for Sheraton Flowood and the Mustang Award for Sheraton Hartford at Bradley Airport.

Article

Waterford Hotel Group has received major accolades from Marriott International, emphasizing the role of customer service and capital improvements in driving regional hotel occupancy. The properties recognized are located in Mississippi and Connecticut, reflecting a strategy centered on high-performing airport and conference hotels.

As travelers demand more efficient check-ins, modern work hubs, and premium dining options, regional hotel operators must invest heavily in physical renovations and employee training. The awards show a strong correlation between asset modernizations and high customer satisfaction scores.

Sheraton Flowood The Refuge Secures Top Hotel of the Year Honor

In Mississippi, the Sheraton Flowood The Refuge Hotel & Conference Center secured both the Chairman’s Award and the Hotel of the Year title. These honors reflect the hotel's strong operational performance and integration within the regional meetings and events market.

Flowood has grown as a strategic corporate extension of the Jackson metropolitan area. The hotel’s conference facility supports large regional corporate events, driving business tourism to the state.

Sheraton Hartford Rebounds with Major Renovation at Bradley Airport

In Connecticut, the Sheraton Hartford Hotel at Bradley Airport in Windsor Locks received Marriott’s Mustang Award. The honor follows the completion of an extensive renovation program that upgraded the property's lobby, fitness center, Executive Lounge, and meeting spaces.

The property also introduced the updated &More by Sheraton dining venue, which functions as a flexible food and beverage outlet. Its direct connection to Bradley International Airport positions it as a key transport hub hotel for corporate travelers on the East Coast.

Courtyard Cromwell Highlights Importance of Associate and Asset Investment

Waterford's emphasis on service standards was also highlighted at the Courtyard by Marriott Cromwell in Connecticut, where team member Jose Santiago was named Team Member of the Year.

The individual award follows recent renovations at the Cromwell property that modernized guestrooms and public spaces. The combination of updated facilities and trained hospitality professionals remains a primary differentiator for the brand in competitive regional markets.

Awarded Marriott Properties Summary

Hotel Property	Location	Award Received	Key Asset Detail
Sheraton Flowood The Refuge	Flowood, Mississippi	Chairman’s Award, Hotel of the Year	Features conference facilities supporting metropolitan Jackson events.
Sheraton Hartford Hotel	Windsor Locks, Connecticut	Mustang Award	Directly connected to Bradley Airport; completed major lounge and dining renovations.
Courtyard by Marriott Cromwell	Cromwell, Connecticut	Team Member of the Year (Jose Santiago)	Completed guestroom renovations and public space modernizations.

Key Takeaways

• Double Honor: Sheraton Flowood in Mississippi won Marriott's Chairman’s Award and Hotel of the Year.
• Airport Renovation: Sheraton Hartford at Bradley Airport won the Mustang Award following a major overhaul of its lounge, lobby, and dining facilities.
• Service Quality: Jose Santiago of Courtyard Cromwell was named Team Member of the Year, highlighting the importance of frontline staff training.
• Asset Strategy: Waterford Hotel Group's success underlines the positive impact of timely capital renovations on guest satisfaction.

FAQ

Which Waterford Hotel Group property won Hotel of the Year?
The Sheraton Flowood The Refuge Hotel & Conference Center in Mississippi won the Hotel of the Year title and the Chairman's Award.

What is unique about the Sheraton Hartford at Bradley Airport?
The hotel is directly connected to Bradley International Airport and recently completed major renovations, introducing the &More by Sheraton dining concept.

Who won the Team Member of the Year award?
Jose Santiago, an associate at the Courtyard by Marriott Cromwell in Connecticut, received the award.

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